Shipping Policy – Rider Kit

Our Commitment to Reliable Delivery

At riderkitco.com, we understand that receiving your equestrian equipment in a timely and secure manner is an essential part of your shopping experience. Whether you are preparing for a competition, replacing a worn-out rug, or stocking up on stable essentials from Rider Kit, you want your order to arrive safely and without unnecessary delay. This Shipping Policy outlines everything you need to know about how we process and dispatch orders, how we protect your purchases during transit, and what you can expect once your order has been placed.

Order Processing

All orders placed on riderkitco.com are processed with careful attention to detail. Our team verifies each order to ensure product accuracy, size selection, and stock availability before preparing the items for shipment. We take pride in handling every Rider Kit product with care, from the moment it is picked from our inventory to the moment it is securely packed for dispatch.

Processing times may vary depending on order volume, seasonal demand, and product availability. Most orders are processed within the timeframes indicated on the product pages and during checkout. Once your order has been processed and handed over to our shipping partner, you will receive confirmation that your package is on its way.

Shipping Destinations

riderkitco.com is pleased to offer shipping to a wide range of locations. We strive to make Rider Kit products accessible to riders and horse owners across different regions. During the checkout process, you will be able to see whether we ship to your specific location. If you have any questions about whether we deliver to your area, we encourage you to review the shipping options presented at checkout.

Please note that some remote or difficult-to-access locations may require additional handling time or special shipping arrangements. In such cases, we will notify you as soon as possible.

Shipping Methods and Carriers

We partner with reputable, established carriers to ensure that your Rider Kit products arrive in excellent condition. The specific shipping methods available to you will depend on your location and the size and weight of your order. Larger items, such as turnout rugs and stable accessories, may be sent via ground freight services, while smaller items may be dispatched through standard parcel carriers.

All shipments are handled with reasonable care, and we work closely with our carriers to maintain high standards of package handling. We select carriers based on their reliability, tracking capabilities, and service quality.

Tracking Your Order

Once your order has been dispatched from our facility, you will receive a shipping confirmation that includes a tracking number or consignment reference. You can use this information to monitor the progress of your delivery through the carrier’s online tracking system. We strongly recommend that you keep this tracking information accessible so that you can stay informed about your package’s estimated arrival date and any delivery exceptions.

If a tracking number is not immediately available for your chosen shipping method, we will provide you with the best available information regarding your order’s status.

Delivery Attempts and Signature Requirements

Depending on the value and size of your order, a signature may be required upon delivery. This is for your protection as well as ours, ensuring that valuable Rider Kit products are not left unattended. If a signature is required and you are not available to accept the delivery, the carrier will typically leave a notice with instructions for rescheduling or collecting your package from a local depot.

For orders that do not require a signature, the carrier may leave your package in a safe location. However, riderkitco.com cannot assume responsibility for packages that are confirmed as delivered by the carrier but are later reported missing from the delivery address. We always recommend using a secure delivery address where someone can receive the package.

Customs, Duties, and Taxes

For orders shipped across international borders, customs duties, import taxes, and brokerage fees may apply. These charges are determined by the destination country’s customs authorities and are the responsibility of the recipient. riderkitco.com does not collect these fees at the time of purchase, nor can we predict what they will be. We advise you to familiarise yourself with your local customs regulations before placing an order.

In some cases, customs processing may cause delays beyond our original delivery estimates. While we will do our best to assist with any documentation required, we cannot control the speed of customs clearance.

Damaged, Lost, or Stolen Shipments

We take great care in packaging every Rider Kit product to withstand the rigours of transit. However, if your order arrives with visible damage to the outer packaging or if the contents appear damaged, we encourage you to document the condition with photographs and contact us as soon as possible. We will work with the carrier to resolve the issue in accordance with their claims process.

In the rare event that a shipment is lost in transit or confirmed as delivered but not received, we will initiate a trace with the carrier. Please note that lost or stolen package investigations may take time, and we will keep you informed throughout the process.

Incorrect or Incomplete Addresses

It is your responsibility to provide a complete and accurate shipping address at the time of checkout. Once an order has been processed and dispatched, we may not be able to modify the delivery address. If a package is returned to us due to an incorrect or incomplete address provided by the customer, we will contact you to arrange reshipment. Additional charges may apply for redelivery.

Business Days and Holidays

All references to shipping and processing times on riderkitco.com refer to business days. Business days are Monday through Friday, excluding publicly recognised holidays. Orders placed on weekends or holidays will begin processing on the next business day. Shipping carriers also observe holidays, which may extend delivery timelines.

Changes to This Shipping Policy

riderkitco.com reserves the right to update or modify this Shipping Policy at any time without prior notice. Any changes will be posted on this page, and the revised policy will take effect immediately upon posting. We encourage you to review this policy periodically, especially before placing an order.

Thank You for Choosing Rider Kit

We appreciate your trust in riderkitco.com for your Rider Kit equestrian needs. Our goal is to deliver your products safely, efficiently, and with the care they deserve. If you have any questions about shipping that are not addressed in this policy, please refer to the information available on our website during checkout. Thank you for riding with us.